Jitterbit Support Network
Accurate and timely support is critical to the success of your integration solution. Unfortunately, many of today’s integration vendors turn support into a professional services revenue stream. Instead of helping you become self-sufficient with your integration efforts, other vendors take advantage of your technology and business growth to rack up more service fees.
At Jitterbit support is our top priority.
In addition to providing bug fixes, patches, and updates, we provide tactical support at no additional cost. Tactical support includes best practices questions, modifying or enriching existing integrations, scaling recommendations, and many other questions that don’t require strategic professional services in new engagements.
Jitterbit Support Personnel
Jitterbit support is comprised of two types of personnel - the architects and the engineers of Jitterbit. As a result, Jitterbit support customers are never more than one level away from those who develop the Jitterbit product day-to-day. This means that we resolve issues more quickly and effectively, making our customers more satisfied, our product more stable and our services available at a lower cost.
We offer multiple types of support agreements based on your usage of Jitterbit and how much personal attention your business will require. These include two production support agreements for either 9-5 or 24 X 7 X 365 support, and implementation support for pre-production issues.
To learn more about Jitterbit pre-production and production support options please call us at 1.877.852.3500 or contact us via email.
Technical Account Managers
Some customers require continued involvement from Jitterbit, including participation in project management, being on call for scheduled downtimes and quick turn around of feature and functionality development. For this reason, Jitterbit offers the technical account manager. The technical account manager provides you an engineer that is dedicated to your account and who will be your company’s main point-of-contact for all issues. With a TAM you can be assured that every need and every deadline will be accommodated by world class Jitterbit support services.
To learn more about Jitterbit Technical Account Managers please call us at 1.877.852.3500 or contact us via email.
