Jitterbit Premier Support
Prompt, responsive resolution for mission-critical workloads and applications
Jitterbit Premier Support is designed for organizations that desire enhanced support assistance. The offering is segmented into three tiers, allowing businesses to select the level of support that best fits their requirements. It provides timely and consistent customer support when and where it's most critical.
Premier
A base tier that provides robust support for businesses seeking reliable and timely assistance, including new phone access to Jitterbit support experts.
Premier Plus
An enhanced tier with extended capabilities and faster response times, including new phone access and 24×7 support with live agents.
Premier Enterprise
Top tier of support, designed for enterprise-level needs with comprehensive support that includes phone access and 24×7 live agent support, regardless of severity level.
With Jitterbit Premier Support, you get:
Expert support staff to help resolve your issues effectively
Peace of mind with prompt and responsive resolution for your mission-critical workloads
Flexible support plans that meet the needs of your organization
Features
| Included with subscription |
Premier | Premier Plus | Premier Enterprise* | |
|---|---|---|---|---|
| Business Hours | ||||
| Email only Scheduled call back |
Monday-Friday 8AM - 6PM ET** |
Monday-Friday 8AM - 6PM ET** |
24 x 7 | |
| # of Phone Credits | ||||
| N/A | 10 | 16 | 25 | |
| # of Authorized Support Contacts | ||||
| N/A | 2 | 3 | 5 | |
| 24x7 Live Agent Call | ||||
| N/A | N/A | Severity 1 and Severity 2 Only |
Any Severity | |
| Service Account Manager | ||||
| N/A | Shared | Shared | Named | |
| Jitterbit Support | Included with subscription |
Premier | Premier Plus | Premier Enterprise* |
|---|---|---|---|---|
| Business Hours | Email only Scheduled call back |
Monday-Friday 8AM - 6PM ET** |
Monday-Friday 8AM - 6PM ET** |
24 x 7 |
| # of Phone Credits | N/A | 10 | 16 | 25 |
| # of Authorized Support Contacts | N/A | 2 | 3 | 5 |
| 24x7 Live Agent Call | N/A | N/A | Severity 1 and Severity 2 Only |
Any Severity |
| Service Account Manager | N/A | Shared | Shared | Named |
Optional add-ons, including additional phone credits, and additional authorized contacts, are available to customize your program. Project Management Services and TAM Services are available for additional fees.
Trusted by leading organizations
Jitterbit Premier Support FAQs
What is Jitterbit Premier Support?
Jitterbit Premier support is a support offering designed to meet the specific needs of our customers. It delivers timely and consistent customer support when customers need it the most. The support offering is offered in three tiers to meet their unique business requirements.
What are the Jitterbit Premier Support tiers?
The Jitterbit Premier Support is segmented into three tiers, allowing businesses to select the level of support that best fits their requirements:
- Premier, a base tier that provides robust support for businesses seeking reliable and timely assistance, including new phone access to Jitterbit support experts.
- Premier Plus, an enhanced tier with extended capabilities and faster response times, including new phone access and 24×7 support with live agents.
- Premier Enterprise, Jitterbit’s top tier of support, is designed for enterprise-level needs with comprehensive support that includes phone access and 24×7 live agent support, regardless of severity level.
Is this support option available for all Jitterbit customers?
Yes, this offering is available for all Harmony, Vinyl, eiCloud and Wevo customers.
Is this support option available globally?
Yes, the offering will be available globally and rolled out in phases across regions. It will be available in English globally and in Portuguese for Brazil.
How do I purchase Jitterbit Premier Support?
To learn more or to purchase a Jitterbit Premier Support subscription, contact support@jitterbit.com or your Customer Success Manager.