Customer Experience |
Service Experience
5 Steps to Connected Service and Customer Engagement
5 Steps to Connected Service
Effective service is at the heart of every successful company.
78 percent of consumers have left a transaction unfinished because of a poor service experience. But, according to Harvard Business Review, “customers who had the best past experiences spend 140 percent more compared to those who had the poorest past experience.” And one bad experience can leave a sour taste in a customer’s mouth, keeping them from doing business with your company forever. Download the eBook now.
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